OMG

I had the pleasure of calling ATO and waiting for just under 20 minutes when a lovely lady picked up the phone and inquired if I am calling the Australian Tax Office; not informing that "this is the ATO"; but inquiring whether I am looking for ATO or not.

Anyways, I wasn't sure if they had my current bank account details so after going through the usual security check, I ask her, is "111-222-333" the account number you have, and she replies in the green :) I, being a nerd, request her if she could repeat the number for me please, to which she replies "Sorry, we are not authorized to give out the account number over the phone". WOW!!!!